Refund and Returns Policy

30-Day Return Window

We provide a generous 30-day return window for all purchases made on Texturist.shop.

• Window Activation Date: The 30-day return window begins on the exact date your package is marked as “Delivered” by the logistics carrier tracking service.
• Timeframe: You have 30 full calendar days from that delivery timestamp to initiate a return request by contacting our customer support team.
• Late Requests: Return requests submitted after the 30-day period has elapsed are no longer eligible for a standard return, refund, or exchange. We encourage all customers to open and inspect their throw blanket packages promptly upon arrival.

Eligibility & Item Condition Requirements

To qualify for a full refund under our policy guidelines, returned items must satisfy simple, fair condition standards upon physical inspection at our returns hub:

• Brand-New Condition: The throw blanket must remain unused, unwashed, and clean. It must display no physical signs of wear, pet hair, perfume/smoke odors, stains, snagged threads, or missing structural elements.
• Original Packaging Required: The product must be returned inside its original manufacturer packaging, complete with protective ribbons, fabric tags, inserts, and clear plastic wrappings.
• Completeness: All multi-piece sets or promotional accessories included with the original unit must be present inside the return parcel.

100% FREE Returns & $0 Fees

We believe customers should not be penalized financially for returning a product. Texturist.shop bears full financial responsibility for return logistics transport:

• Prepaid Return Shipping Label: We cover the total cost of return shipping. Upon approval of your return request, we email you a pre-addressed, fully prepaid return shipping label as a printable PDF file. You will never have to purchase a label or pay courier counter fees.
• $0.00 Restocking Fees: We charge zero restocking fees under any circumstances.
• $0.00 Processing & Handling Fees: There are no administrative deductions or hidden fees. The purchase price of the returned item will be refunded to your original payment method.

Applicable Return Scenarios

Our free return process covers a wide array of operational circumstances, protecting buyers across standard shopping situations:

A. Customer Remorse

If you decide you no longer want the throw blanket, if the texture or color palette does not match your decor, or if you simply change your mind, you are fully covered under our 30-day free return framework.

B. Damaged or Defective Items

Although our throw blankets undergo quality checks and are packed securely, items can occasionally sustain damage during carrier transit. If your item arrives torn, stained, structurally compromised, or with defective stitching, contact us immediately. We will issue a free replacement or a full refund according to your preference.

C. Wrong Item or Seller Error

If our fulfillment center accidentally ships an item that differs from your order confirmation (such as an incorrect pattern, dimension, or color), we will correct the mistake at zero cost to you.

Step-by-Step Return Pipeline

To ensure seamless execution, clear package tracking, and quick refund distribution, all returns must follow our standardized six-step pipeline:

1. Initiate Return Request via Email: Contact our customer care team at info@texturist.shop within 30 calendar days of parcel delivery. Include your order confirmation number, item name, reason for return, and photos if damaged.
2. Receive Your Prepaid Return Label: Once your return request is validated by our staff (typically within 24 business hours), we will email you a printable, prepaid return shipping label and packing slip.
3. Pack the Product Securely: Place the throw blanket back into its original packaging along with all tags, then place it into a sturdy shipping box or durable mailer and seal it securely.
4. Attach the Prepaid Shipping Label: Print out your prepaid shipping label and attach it flat to the exterior surface of the outer shipping container.
5. Drop Off the Package: Hand the prepared parcel over to the designated logistics carrier drop-off location. Obtain a receipt and tracking number for your records.
6. Inspection & Refund Distribution: Once your returned parcel arrives at our facility, our team will inspect the item within 3 business days and process your refund within 5 to 7 business days.

Refund Timeline & Original Payment Method

All approved refunds are credited back to the original payment method used during checkout (e.g., credit card, debit card, or payment gateway account). To maintain financial security and prevent fraud, Texturist.shop cannot issue refunds to third-party accounts, alternative credit cards, or cash.

• Inspection Window: 1–3 business days after physical arrival at our facility.
• Internal Processing & Release: Refund is triggered immediately upon verification.
• Financial Clearing Window: Funds typically post to your account within 5 to 7 business days following inspection approval, depending on your card issuer or banking institution.

Note: If you have not seen your refund post after 10 business days from our approval email, please check your bank statement again, contact your card issuer, and then notify us at info@texturist.shop so we can assist you.

Exchanges

If you wish to exchange your purchased throw blanket model for a different size, pattern, or color, the fastest and most efficient pathway is to follow our standard return process for a full refund and place a new order on Texturist.shop for your preferred item.

Order Cancellation Policy

If you need to cancel an order after placing it on Texturist.shop, please contact us immediately via email at info@texturist.shop, phone at +33650525068, or website live chat.

• Cancellation Before Dispatch: If you notify us before your order enters carrier dispatch, we will cancel the order and process an immediate full refund.
• Cancellation After Dispatch: If your package has already been handed over to the courier, it cannot be intercepted in transit. In this scenario, simply accept the delivery and initiate a standard free return within 30 days to receive your full refund.

Missing & Lost Packages

If carrier tracking updates stop moving for more than 5 consecutive business days, or if the carrier marks your parcel as “Delivered” but you cannot locate it on your property, please contact us at info@texturist.shop.

Our support staff will launch a direct investigation with the courier network. If the package is declared lost in transit, Texturist.shop will immediately ship a replacement unit at no cost to you or issue a full refund.

Non-Returnable Products

To ensure full operational clarity, virtually all throw blanket items sold on Texturist.shop qualify for standard returns provided they meet brand-new condition requirements. However, items that are heavily used, altered, washed, or damaged after delivery through customer misuse are non-returnable.

Customer Responsibilities

To ensure your return is processed smoothly, customers are responsible for:

• Contacting support to obtain an official prepaid return label prior to shipping items back.
• Ensuring returned items are securely packaged inside their original product packaging to avoid transit damage.
• Dropping off the return package at an authorized courier location within 14 days of receiving the return label.

Conclusion

At Texturist.shop, we want you to feel confident purchasing our throw blankets. Our 30-day return window, prepaid shipping labels, $0 restocking fees, and transparent refund timelines ensure a straightforward, worry-free customer experience from start to finish.